Cutting the Cord: Inside a Top-10 Home Health and Hospice Organization's Leveraging Technology to Develop its Own Call Center
- Room: 263/264
- Session Number: 205
Sunday, October 23, 2022: 4:00 PM - 5:00 PM
Speaker(s)
Description
You will feel like you are in an internal meeting. One of the country's Top-10 HHH (Home-Health and Hospice) providers will share how they partnered to develop their own call center. This is not your father or mother's call center. This is a highly sophisticated operation akin to that used by the largest companies in the world. It customizes operations for regions, business types (e.g. Hospice or Home-Health), and for unique geographies and populations. Hospice leadership will share their ideology for the project, their partnership requirements, their workflow processes, their challenges and quick-wins, and, ultimately, their ROI and vision for future implementation. Listen to a moderated panel of the client's administrative, IT, and Quality execs and save plenty of time for you to ask and have your burning (and burnout) questions answered.
Topic(s)
Methodology
Course Level: Intermediate; 1.2 Accounting CPEs (NASBA/BMO) 1 Nursing CNEs contact hours
Learning Outcomes
1. Assess your existing People, Process, and Technology Infrastructure and develop short-term, mid-
range, and long-lasting goals.
2. Get an inside look at the process a best-of-class HHH organization leveraged to partner with, then
build a solution for managing after- hours and weekend communications from Home-Health and
Hospice patients, caregivers, and others.
3. Get straight-up answers and advice on leveraging technologies and partnerships to develop your own
strategies and solutions.
Handout(s)
Sponsored by
Calian